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FAQS

WHAT IS YOUR SHIPPING POLICY? 

Worldwide shipping is available. Shipping fees are based on weight of each individual item. Shipping is thru USPS. 

Our shipping schedule is as follows: orders are shipped on M - W - F .  Orders received after 8pm will be shipped on the next shipping day. 

WHAT IS YOUR RETURN POLICY?

Thanks for shopping at Love, Lianca. If you are not entirely satisfied with your purchase, we're here to help. 

Returns: Although we do not offer refunds at this time, we do allow exchanges. You have 7 calendar days to return an item from the date you received it. To be eligible for a exchange, your item must be unused and in the same condition that you received it. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange/store credit after inspecting the item. If your return is approved, we will initiate a RMA  for a store credit or exchange.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you have any questions on how to return/exchange your item, please contact us below. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

All major credit cards are accepted as well as PayPal. A PayPal account is not required to checkout and/or use all major credit cards but it does make the process easier. 

QUESTIONS ABOUT YOUR ORDER? 

If you haven't received an order confirmation or email communication, check your spam!  Still nothing? Contact us below! 


CONTACT

Have additional questions or concerns? We’re always ready to help!

Hours of Operation: 9:30am - 9:30pm PST

(In Order of Quickest Response Time):

1. Email: lianca@lovelianca.com

2. Text: 424.258.0833

3. Call: 424.258.0833